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Cheers Dial Frequently Asked Questions |
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| 1. |
How does Cheers Dial
work? |
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Dial the access number
provided by us for the country you are calling then dial our destination number
with country/city code. |
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| 2. |
How is it different? |
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Cheers Dial is different from other
international calling solutions as there is no prepayment, pin number,
phonecards and credit card details are not required. |
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| 3. |
Do you charge an initial
connection or membership fee? |
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No, there are no hidden costs
involved other than what is mentioned. |
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| 4. |
How do you charge call
cost for different countries? |
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Cheers Dial rates are based on
the Access number of the destination you are calling. Hence a set of countries
with the same Access number would enjoy the same call cost when called from UK. |
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| 5. |
Do you have different
rates for peak hours? |
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No Cheers Dial comes at one
uniform low rate for all hours. |
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| 6. |
Does Cheers Dial work from
public phones or mobiles? |
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Using Cheers Dial from public
phones may involve paying a small surcharge in addition to your call cost.
Please note that money from such costs is not passed on to to us but to the
service provider. You can call the customer services of the different telecoms
service providers to find out the exact surcharge they levy on public phone
calls. |
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| 7. |
How do you bill calls made
through Cheers Dial? |
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Please note that we do not
charge you for calls made, it is done by your existing telecoms service
provider. However when you use Cheers Dial your bill will show the access
numbers provided by us and not the number of the country you have called. |
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| 8. |
Are Cheers Dial rates
uniform for all service providers? |
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Cheers Dial rates are based on
calls from BT landlines, you may need to check with individual telecoms
operators on any surcharge they may be levying. |
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| 9. |
How are call charges
calculated? |
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Your call time starts when the
connection to our access number is made and ends when you hang up. Please make
sure to hang up immediately if your destination number is engaged or cannot be
reached for other reasons, to avoid any possible errors in billing. |
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| 10. |
Are call recipients
charged when I call them using Cheers Dial? |
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In most cases there is no
charge on incoming calls, rare exceptions are when a mobile handset of a
different country is used to receive calls, which would add roaming charges. |
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| 11. |
Can you indicate the
savings I would make by shifting to Cheers Dial from my present operator? |
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While we assure you that there
would be significant savings by shifting to Cheers Dial, the volume of savings
would depend on destinations you are calling. |
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We have a dedicated tariff
team keeping constant track of prevailing international rates in the industry to
enable us to keep our rates low and competitive. |
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| 12. |
I am a Cheers Dial
subscriber but was surprised to note that I have been charged the existing
international rate for a call I made and not the special rate. |
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Please call our customer
services with your details and we will look into your specific problem. It is
quite likely that you missed out on calling the access number of the country and
dialled the actual destination number by mistake.
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| 13. |
Are Cheers Call rates VAT
inclusive? |
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Yes, our rates include VAT. |
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| 14. |
Can I use Cheers Dial when
touring abroad? |
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No, usage of Cheers Dial is
restricted to within UK. |
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| 15. |
I have been using your
services for a couple of months and feel that I have been overcharged in my
latest bill.
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The charges for your calls to
the access numbers are charged by your phone provider like BT, Virgin or
others as the case may be. We do not levy these charges and you should take up
your complaint with your telecoms service provider. |
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| 16. |
How do I get in touch with
your office in case I need to? |
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We have customer services that
would be happy to resolve your queries. You can call on 0844 489 5071 or e-mail
info@cheersdial.co.uk
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| 17. |
Do you charge any set up
fee? Are there any kind of administrative charges involved to get started?
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No, there are no costs other
than what is mentioned. |
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Terms & Conditions of Usage |
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If anyone besides the bill payer is using the service, please ensure that you
have his permission. Calls are charged as soon as they are connected to the
access numbers, hence please ensure that you cut all unattended or engaged calls
promptly and the receiver is quickly placed back. Cheers Dial rates are
applicable from BT landlines, please check with other operators for their rates.
Rates also do not include calls to mobile phones, premium rate numbers or pagers
unless specifically stated. Cheers Dial services are subject to availability.
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