With this service, it is possible to answer a call in a multitude of ways which can be pre-defined and configured by time of day, or day of week. For example you can welcome a caller with a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility for those calls you can't answer. All of this is configurable by time of day or day of week, and any recordings taken by voicemail can be sent to your email address or by SMS to your mobile, without any need to dial in to retrieve the message. It is also possible to configure a hunt group so that if the first line is busy or unavailable the system will try another line, and so on until the call is answered.